Tour Presale FAQs
I WANT TO GET FIRST ACCESS TO THE ZUTONS UK TOUR. HOW DO I DO THIS?
You need to have pre-ordered the new album The Big Decider through the Official Music Store before 15:00 GMT Tuesday 5th December 2023
Or
You need to register for access via the form hosted on the Official Music Store before 15:00 GMT Tuesday 5th December 2023
WHEN WILL I GET MY PRESALE ACCESS LINK
If you purchased an album, or registered via the form, you will receive an email between 17:00 GMT and 19:00 GMT on Tuesday 5th December 2023
containing a code and link to the presale, and details of the UK Tour
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running from 10am GMT on Wednesday 6th December General On Sale will start on 10am GMT on Friday 8th December.
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW MANY TICKETS CAN I BUY?
A strict limit of 4 tickets per person (and per household) per event applies in the general sale / 4 tickets per person per event applies in the presale. Any tickets purchased over this limit may be cancelled and invalidated by the ticket provider.
I’M HAVING ISSUES COMPLETING MY TICKET ORDER AT CHECKOUT. WHAT SHOULD I DO?
If you are experiencing an issue completing your order for presale tickets – please contact your local ticket vendor:
| Date | Country | City | Venue | Ticket Company Customer Service Contact |
| Fri 12 Apr 2024 | UK | Bristol | Marble Factory | via this form - https://www.gigsandtours.com/customerservice |
| Sat 13 Apr 2024 | UK | Manchester | New Century Hall | via this form - https://www.gigsandtours.com/customerservice |
| Sun 14 Apr 2024 | UK | Newcastle | Wylam Brewery | via this form - https://www.gigsandtours.com/customerservice |
| Tue 16 Apr 2024 | UK | Birmingham | XOYO | via this form - https://www.gigsandtours.com/customerservice |
| Wed 17 Apr 2024 | UK | Sheffield | Leadmill | via this form - https://www.gigsandtours.com/customerservice |
| Thu 18 Apr 2024 | UK | Glasgow | SWG3 TV Studio | Ryan Turner <Ryan.Turner@dfconcerts.co.uk> |
| Sun 21 Apr 2024 | UK | Southampton | Engine rooms | via this form - https://www.gigsandtours.com/customerservice |
| Mon 22 Apr 2024 | UK | Brighton | Chalk | via this form - https://www.gigsandtours.com/customerservice |
| Wed 24 Apr 2024 | UK | Kingston | Pryzm | N/A |
| Thu 25 Apr 2024 | UK | Oxford | Academy | eventmanagement@gigantic.com |
| Fri 26 Apr 2024 | UK | Liverpool | Olympia | via this form - https://www.gigsandtours.com/customerservice |
| Sat 27 Apr 2024 | UK | Liverpool | Olympia(option) | via this form - https://www.gigsandtours.com/customerservice |
They will be closely monitoring this to answer promptly.
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY EMAIL WITH THE LINK FOR EARLY ACCESS?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS 10.00AM BST ON FRIDAY 8TH DECEMBER 2023.